Условия и положения

The Company enters into this Agreement as principal for Bookings made for the properties it owns and as agent where a Booking is made for a property that it operates on behalf of the Property Owner. The booking confirmation will clearly state the identity of the Owner.

In these Terms and Conditions the following definitions apply:

1. Definitions

- “Company” or “we” means Association Ospitalita Per La Chiesa Cattolica Ucraina whose registered office is at 3 Piazza Della Madonna Dei Monti, Rome, Italy 00184.

- “Booking” means the booking for accommodation, functions and/or any other services or items made with us.

- “Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

- “Property or Casa” means the premises for which your Booking is made.

- “Terms” means these terms and conditions.

- “Websites” means www.casasantasofia.com or any other website owned or operated by us relating to a Casa Per Ferie from time to time.

- “VAT" or "IVA” means value added tax.

2. Bookings

All Bookings at the Property are subject to these Terms. At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance, a deposit, or pre-authorization at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

3. Charges

The prices displayed on the Websites are an average per night per person until a rate is selected. Any meals, service, VAT (at the prevailing rate), or any other taxes are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Property (Euro) and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.

Your rate may or may not include city taxes, regardless, the charges are collected only upon check-out and cannot be billed in advance. These payments are due in cash upon check-out, although the property reserves the right extend the curtesy to make an exception and collect the fees by credit card for an additional fee of 3%.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

Price lists for additional items, such as restaurant meals, minibar, and Grab&Go, are on display at relevant locations within the Property and are available on request.

4. Check-in / Check-out Requirements

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. Guests are also obliged by law to provide the number and place of issue of your passport/identity card which will be submitted to the authorities. These records will be kept according to GDPR and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 18 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2:00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59 p.m. on the scheduled day of arrival unless otherwise agreed directly with the Property.

On the day of departure we kindly ask all guests to vacate their rooms by 11:00 a.m. (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Property.

Rooms are subject to maximum occupancy rules set by the Property. If you would like further details please contact the Company or the Property.

5. Payment

We accept the following methods of payment: credit cards – American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards – Visa/Delta and Visa/Electron.

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID. When using a 3rd party card, you will be required to fill out an additional authorization form which will be provided upon check-in at the reception desk.

At the time of check-in we will authorize the accommodation charges (room rate, VAT and any service charge) and pre-authorize anticipated incidentals in the amount of 150.00 Euro for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash or cheque.

During your stay the Property’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Property. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Property we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

6. Cancellation Policy and No Shows

The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.

For rates marked as “Flexible or Refundable Rate” – These are cancellable without charge up to 72h before arrival local time before the day of arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for 100% of the entire reservation/accommodation charge per room booked if the above cancellation requirements are not met.

For rates marked “Non-Refundable” – We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

7. Changes or Cancellation by the Company

Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Property.

Your booking is for a class of room in the Property and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a "choose your own room" facility on the Website, we will use our reasonable efforts to honor this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

8. Damage

We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Property during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. This includes loss of keys.

9. Accessibility

Dependent on your individual needs a selection of specifically designed rooms is provided at each of our Propertie`s.

Please contact our reservations department to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

10. Leisure

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Property guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Property, we would advise you to check directly with the Property in advance of arrival.

11. Parking

The Property is located in the ZTL Historic Center of Rome. Parking is not available on site. In the event that you will need parking contact reception for a list of the nearest garages outside the ZTL zone.

12. Hotel Events

Please be aware that at certain times throughout the year some of our Properties may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Property directly in advance of your stay for further information.

13. Guest Behavior

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the Property, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Property, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Property if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

14. No Smoking

Guests are not permitted to smoke in rooms or public areas. A fine is applicable in case of such occurrence.

15. Children

All children (a person under 18 years of age) staying at the Property must be accompanied by an adult and must be supervised by an adult at all times.

Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

16. Pets

Guide dogs are accepted with prior arrangement at the Company’s discretion, but otherwise no pets are allowed at the Property.

17. Personal Information

Telephone calls may be recorded from time to time to help us improve the service we offer you.

All personal information stored and used by us is done so in accordance with GDPR Policy.

18. Force Majeure

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

19. Limitation of Liability

The Company will not be responsible for the loss or damage of any property left in the Casa Santa Sofia other than as required under any applicable law.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

20. Governing Law and Jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by Italian Law.

The Italian courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Italian courts (on the grounds that the Italian courts are not a convenient forum or otherwise).

21. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or property.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

The Websites are operated by the Company.

22. Terms and Conditions of using the Wifi Network at Casa Santa Sofia

By using our internet service provided at the property, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction or viruses and other programs that can corrupt or damage your computer.

Accordingly, you agree that the owner and/or provider of this network is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided.

Use of the wireless network is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorized behavior is detected, including heavy consumption of bandwidth, the network provider reserves the right to permanently disconnect the offending device from the wireless network.

Examples of Illegal Uses

The following are representative examples only and do not comprise a comprehensive list of illegal uses:

- Spamming and invasion of privacy

- Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy.

- Intellectual property right violations

- Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.

- Accessing illegally or without authorization computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.

- The transfer of technology, software, or other materials in violation of applicable export laws and regulations.

- Export Control Violations

- Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

- Uttering threats.

- Distribution of pornographic materials to minors,

- and Child pornography.

Examples of Unacceptable Uses

The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:

- High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e.torrents).

- Obscene or indecent speech or materials.

- Defamatory or abusive language.

- Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.

- Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

- Facilitating a Violation of these Terms of Use.

- Hacking.

- Distribution of Internet viruses, Trojan horses, or other destructive activities.

- Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the node or any connected network, system, service, or equipment.

- Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate these Terms of Use, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

- The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

- Seeking information on passwords or data belonging to another user.

- Making unauthorized copies of proprietary software, or offering unauthorized copies of proprietary software to others.

- Intercepting or examining the content of messages, files or communications in transit on a data network.